These Terms of Service govern your use of the Accentric.io website and any services provided by Accentric.io (ABN 24 891 419 399), a business based in Sydney, NSW, Australia. By accessing our website or engaging our services, you agree to these terms.
Accentric.io provides customer retention consulting and advisory services including fractional customer success leadership, retention assessments, re-engagement strategy, and related professional services. The specific scope, deliverables, timeline and fees for each engagement are agreed in writing before work commences.
A formal engagement begins when both parties have agreed in writing to the scope of work and fees. Verbal agreements or informal communications do not constitute a binding engagement. We reserve the right to decline any engagement at our discretion.
Payment terms are as agreed for each engagement. For retainer arrangements, payment is due monthly in advance. For project-based work, payment schedules are outlined in the engagement agreement. All fees are in Australian Dollars (AUD) and are exclusive of GST where applicable. Late payments may incur interest at the rate of 2% per month on the outstanding balance.
All frameworks, methodologies, templates and tools developed by Accentric.io remain our intellectual property. Work product specifically created for a client under an engagement agreement becomes the client's property upon receipt of full payment. General frameworks, tools and know-how remain with Accentric.io and may be used for other clients.
Both parties agree to keep confidential any proprietary or sensitive information shared during an engagement. This obligation continues after the engagement ends. Accentric.io will not disclose client business information to third parties without written consent, except as required by law.
Where clients provide data (such as appointment history exports or customer records) for analysis purposes, Accentric.io will use that data solely for the agreed purpose and will not retain it beyond the engagement period without explicit consent. We do not require access to live systems or sensitive health or financial records.
Accentric.io provides strategy, frameworks and recommendations based on our experience and analysis of the information provided. We do not guarantee specific business outcomes. Results depend on many factors including implementation quality, market conditions and actions taken by the client. Any revenue estimates or projections provided are illustrative and based on typical outcomes — actual results may vary.
To the maximum extent permitted by Australian law, Accentric.io's total liability for any claim arising from our services is limited to the fees paid for the relevant engagement. We are not liable for indirect, consequential, incidental or special damages of any kind.
Either party may terminate a retainer engagement with 30 days written notice. Project-based engagements may be terminated by mutual agreement. Fees for work completed to the date of termination remain payable.
You may use the Accentric.io website for lawful purposes only. You must not attempt to gain unauthorised access to any part of our systems, submit false or misleading information through our forms, or use our website in any way that could damage our reputation or operations.
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
We may update these terms from time to time. The current version will always be available at accentric.io/terms. Continued use of our website or services after any changes constitutes acceptance of the updated terms.
Questions about these terms? Contact us at contact@accentric.io.