Accentric.io (ABN 24 891 419 399) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
Accentric.io is a customer retention consultancy based in Sydney, NSW, Australia. We provide fractional customer success leadership, retention strategy, and re-engagement services to SaaS companies and small businesses. You can contact us at contact@accentric.io.
We collect personal information that is necessary to provide our services and respond to enquiries. This may include:
We do not collect sensitive information such as health records, financial account details, or government identifiers unless required for service delivery and with your explicit consent.
We collect personal information directly from you when you:
We use your personal information to:
We will not use your information for unrelated purposes without your consent.
Your information is stored securely using industry-standard practices. We use reputable third-party service providers including Web3Forms for form submissions and Google Analytics for website analytics. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
We retain your personal information for as long as necessary to provide services and meet our legal obligations, after which it is securely deleted.
We do not sell, rent or trade your personal information. We may disclose your information to:
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.
Our websites use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram. This tool may collect information about your activity on our site. You can manage your ad preferences through your Facebook settings or opt out of interest-based advertising at aboutads.info.
You have the right to:
To exercise these rights, contact us at contact@accentric.io. We will respond within 30 days.
If you believe we have breached the Australian Privacy Principles, please contact us first at contact@accentric.io. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version will always be available at accentric.io/privacy-policy. We encourage you to review it periodically.
For any privacy-related questions, contact us at contact@accentric.io.