Customer Retention Specialists

The best way to grow your business is to keep the customers you already have.

Accentric.io helps SaaS companies and small businesses stop the silent revenue leak — with practical retention strategies built from 25 years of enterprise experience.

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25+
Years in customer success & enterprise tech
130%
Average net retention rate achieved
40+
Customer retention programs delivered
$2M+
In lost revenue recovered across industries
What We Do

Retention strategy that actually fits your business

Whether you run a SaaS company or a small business, the problem is the same — customers are quietly leaving. We fix that.

For SaaS & Tech Companies

Fractional CS Leadership

Senior-level customer success leadership without the full-time cost. I embed into your business, build the systems, run the playbooks, and set your team up to retain and grow revenue from existing customers.

Early-stage SaaS Scale-ups Founders without a CS team
Learn more → For Clinics & Small Business

Clinic & Small Business Retention

Your existing client base is your most underused asset. We analyse who has stopped coming back, calculate what they're worth, and build a re-engagement strategy to recover that revenue — fast.

Dental clinics Allied health Beauty & wellness Vets
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The Approach

Simple. Structured. Measurable.

No templates. No generic frameworks. Every engagement starts with your data and ends with a clear plan you can actually execute.

01

Identify

We look at your existing customer data to find who's at risk, who's already lapsed, and what they're worth to your business.

02

Diagnose

We find the breakdown — whether it's onboarding, account management, follow-up gaps, or unclear ownership.

03

Build

We design the playbooks, scripts, and re-engagement sequences your team can run — built for your business, not a template.

04

Retain

We put the systems in place so customers don't silently lapse again — and you have visibility when they start to drift.

Proof It Works

Real results. Real businesses.

From hospitality SaaS to enterprise financial services — the retention problem is the same. The discipline to fix it is what changes everything.

HeyYou — Hospitality SaaS

Churn cut in half in two quarters

HeyYou was gaining new café customers every month but losing almost as many. After restructuring their CS function, rebuilding their account manager playbooks, and designing a re-engagement approach for dormant customers — monthly churn dropped from ~40 to ~20.

~50 % reduction in monthly churn within 6 months
Read the case study →
Plutora — Enterprise SaaS · APAC

$5M+ ARR retained at 95% gross retention

As Director of Customer Success for APAC, managed 50+ enterprise accounts across financial services, government and telco. Scaled the team from 2 to 10, reduced onboarding time by 50%, and delivered 15–30% YoY services revenue growth over six years.

95 % gross retention rate maintained across APAC portfolio

Organisations Ashly has worked with throughout her career

Telstra Westpac NAB ANZ NBN Co Transport for NSW ASX DHL Citi
About Accentric.io

Enterprise-grade retention thinking, packaged for the real world.

Accentric.io was founded on a simple belief — that the retention strategies used by the world's largest organisations shouldn't be out of reach for growing businesses.

The company was founded by Ashly Emmanuel, a customer success leader with 25 years across tech, enterprise SaaS, and professional services. Ashly spent her career managing $4–5M ARR portfolios, building CS teams from scratch, and recovering at-risk revenue at scale for organisations including Telstra, Westpac, NAB, ASX, NBN Co, and Transport for NSW.

What became clear was that the frameworks built at enterprise scale — the playbooks, health scoring, structured re-engagement — work equally well for an early-stage SaaS founder or a 1,500-patient dental clinic. The principles don't change. The application does.

That's what Accentric.io delivers — enterprise discipline, applied practically, at a price that makes sense for where your business actually is.

Founded by Ashly Emmanuel, Sydney AU
25+ years in CS, SaaS & enterprise tech
$5M+ ARR managed, 95% GRR maintained
130% average net retention rate
40+ retention programs delivered
VSM Consortium Founding Member
Meet the team →
Ashly Emmanuel — Founder, Accentric.io
Ashly Emmanuel Founder · Accentric.io
Get Started

Ready to stop losing customers you should have kept?

Whether you're a SaaS founder or a clinic owner — a 15-minute conversation will tell you exactly what's happening and what to do about it.

Book a Discovery Call → I'm a clinic owner →