The retention problem looks different across SaaS, clinics and enterprise — but the discipline to fix it is consistent. Here's the evidence.
HeyYou was gaining new café customers every month, but losing almost as many. After restructuring their post-sales function and rebuilding how account managers engaged customers, monthly churn dropped from ~40 to ~20.
$5M+ ARR managed at 95% gross retention across 50+ enterprise accounts including NAB, ASX, NBN Co and Transport for NSW. Full case study in preparation.
Book a free discovery call and we'll show you exactly where your retention opportunity is.